Add a new user

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Types of users

Depending on your Ability8 plan, there are two or three different types of user profiles that can be created via the Users screen:

1. Staff* - a person who works for you, such as a support worker (contract or directly employed), who you want to assign shifts to in the schedule, and allow them to access the app to view and/or add information.

   

   Staff users and the schedule are available on the Staff Plan, or as a add-on to other plans.

2. User*- any person who you want to access the app to view and/or add information.

3. Contact - a business entity (e.g. doctors, suppliers and other service providers) that you want to store contact details and/or track payments against. No user licenses apply to contacts.

   

   * This type of user requires a user license. Additional user licenses can be purchased at any time via the More menu > License screen. Alternatively, you can free up a user license by deactivating user profiles that are not needed.

Create a new user profile

1. In the top menu, click Users.

2. Click the New User button.

3. Select Staff or User.

4. Select the Relationship that best describes the user.

5. Enter the user's name and email address.

6. Click Create.

   

Check user permissions

Before you send an invitation to the user, we recommend that you review the default permissions in the new user profile and change them to suit your preferences.

If your family account has multiple PWD profiles, enabling PWD Profile permissions for users will apply to all PWD profiles. Users cannot be assigned to specific PWDs.

To check a user's permissions:

1. Click the user's name to open the profile.

2. Click the Permissions tab on the left.

3. Click the Edit button.

4. Review and update permissions in each section.

   
   

   Click the permission setting to see a description of what it does. For some settings, you will need to click the black information icon.

5. Click Save.

6. If you want to check what the user can see and do in the app, click the Login as User button and follow the prompts.

Invite user to the app

Once you're happy with the user's permissions, you can send an invitation to the user by clicking the 'here' link in the orange message displayed at the top of the user's profile.

An email containing login details and a temporary password will be sent to the user.

You can also track and resend invitations to users via the More menu > Access Requests screen.