I'm a support worker and I need to learn the basics

Mobile app navigation

1. Tap the A8 logo to return to the Home screen.

2. Tap the chat icon to send messages to your Administrator and other team members.

3. Tap the bell icon to view push notifications.

4. Tap the hamburger icon to open the menu.

5. Tap your name to open your user profile.

6. Tap the exit icon to log out of the app.

   

View client care information

On the Home screen, tap the Participant tile (this may show a different title such as PWD or the person's name), then tap the section you want to view, e.g. Care Requirements.

To view attached files, tap the paper clip icon.

View upcoming shifts

On the Home screen, tap the Dashboard tile and use the arrows to view your weekly shifts.

To see all your shifts and timesheets in a calendar view, tap View All.

If you need to see the full schedule (including other Support Workers' shifts), please contact your Administrator to update your user permissions.

Accepting a shift

When an Administrator assigns you to a shift, you will receive an email and a push notification on your mobile device.

To accept/reject the shift:

1. Log into the app and go to the Schedule.

2. In the Approve Events pop-up box, tap Accept or Reject. The Administrator will be notified via email and a push notification in the app.

Converting a shift to a timesheet (including shift notes)

A shift can be converted to a timesheet 15 minutes before it is due to end, allowing you time to record your shift notes within the shift period.

1. In Timesheets, tap the plus icon in the bottom right corner of the shift card.

2. Tap Convert.

3. If different to the rostered time, enter the actual start/finish times of the shift worked.

4. Type or tap the microphone icon to record your shift notes.

   

   Shift notes may be viewed by other users depending on user permissions.

5. (Optional) Type or tap the microphone icon to record any private notes for the Administrator only.

6. Tap Submit. The Administrator will receive an email and a push notification in the app.

   

Adding shift notes via the Dashboard

If you're not using timesheets, you can record your shift notes via the Dashboard.

1. On the Home screen, tap Dashboard.

2. On the Shift Notes tile, tap +Add.

3. (Optional) Change the date and time if needed.

4. Type or tap the microphone icon to record your shift notes.

5. Tap Save.

   

If you need to see shift notes recorded by other users, please contact your Administrator to update your user permissions.

Viewing your payslip

For employees that are paid directly by the participant: Payslips are sent from Ability8 to the email address that is associated with your user profile. You can also find a copy of each payslip in the Documents section of your user profile.